A Perfect Move

During a move of a heavy dresser down a stairway, the movers lost control of the piece and it slammed into the wall damaging an original painting which was hanging on the wall (purchased for $10,000). For putting a hole through the painting, they paid me in damages $25. The general cost of damages for items they are responsible for moving is $0.06/pound. Although the painting was not an item they were being paid to move, they took no responsibility for the damage caused. I would need to take them to court to have them pay full damages to repair a one-of-a-kind painting. A Perfect Move is unprofessional and unethical. My advice is to pay little attention to the reviews of the moves that were successful. How companies handle mistakes and conflict is a true test of value, character, and professionalism.

Move size: 1 Bedroom Home Service cost: $1000

  You moved me 2 weeks ago. I had problems, you have not returned my calls. Your final price was way over your quote. The reason, you used an employee from a local company, Labor Ready,  that was not a mover. You charged me for a regular employee of your company but used an employee that is not only not trained, but paid on $8 per hour! He was untrained and was useless. He broke my entertainment center glass door,. He was slow and useless. You charge by the hour and then send a mover who is not qualified and took longer than a qualified employee would have. Because you charge by the hour, I got charged for the time it took that employee to clean up the broken glass from the glass door he broke. Not right! Now you will not return my calls.  I will contact the appropriate state agencies to inquire about your business practices. How can you quote a price, then send an under qualified employee, from labor ready, to do a job that they are not qualified? Your company is one that potential customers should run away from. Your company is the worst company I have ever dealt with.  .

Service cost: $1130

The guys who picked up and moved us were nice enough. However, the estimate was poorly done and I had to fight with them not to increase my costs. Boxes were re-used from other jobs and they did not remark them and the mis marked other boxes so when we opened them, what was in there, was not what was marked on the outside. We had damage to several items and they were only minimally covered. I would suggest full insurance coverage if you use these guys, but would strongly suggest against it.

Service cost: $11000

I was moved 2 weeks ago by this company. They insisted that the job would take 3 men, which it did, but these men were not trained movers. Little planning went into how the truck would be packed and unpacked or how furniture should be brought around corners or up stairs. They insisted the feet did not come off my brand new sofa and spent over 2 hours trying to get in both the front and back of the house. The lead worker called his supervisor a few times to ask questions and for assistance but didn't get any help. Ultimately, it never got in and the fabric was damaged on a corner. The manager, Erin, said she would call the next day to plan to send a crew of 5 to hoist. It would be an additional $250.00, but it would be a few weeks to get done. She never called me. I called Thumbtack and 2 great guys had it up the stairs and in my front door in 10 minutes, after they took the feet off. I would not recommend this company and I will never use their services again.

Service cost: $1200

AN IMPERFECT MOVING COMPANY. This moving business engages in price gouging using last minute trickery and highly impolite demand for Overage payments. Up until a half hour before my move was completed, I would have ratetod this company up to five stars. Regretfully, I was duped from a verbal fixed price cost to the use of price gouging trickery in signing their written forms when I prepaid in full for this move. My recommendation to you: Choose a larger moving company and stay away from this one.
My move, quote, and payment were simple. I had requested quotations from moving wrapped furniture and boxed items boxed by another mover that I had stored for years in a 5x30 storage facility in PA to move into a like-storage unit near my home in Maine. After initial quotes, I decided to go with a PA mover, but was asked by this Imperfect Moving Company what they could do to get my business. Simple. Match my fixed price offer of $2,500 to load from one storage unit, move about 4 rooms of pre-wrapped furniture that had been in my parent’s condo (living room, dining room, bedroom, and spare room used as a TV room) and I would gladly run down to prepay for the move with cash. They accepted. I drove over to prepay the $2,500 to an owner (Erin) and sign her paperwork. I was asked by her to assure the furniture was indeed simple condo furniture and did not include anything surprising, like a grand piano. It was indeed regular type furniture.
On arriving in Maine, the two moving gents even went so far as to say what a simple move this was for them. All they had to do was load their truck that they pulled up to the PA storage unit, drive it up, and unload it simply into the ME storage unit. No elevators to use or steps to climb, or various rooms to put things in. A half hour before completion my cell phone rang with a woman from the moving company saying I needed to pay the driver $554 additional because the move exceeded their expectation of 4,500 lbs. The call got nasty to include the lady telling me at one point “I’ve told you several times now that my name is not Jackie. It’s __”. Hey, I’m 67 and half deaf. So, what’s the big deal in not getting that she said her name was something else beginning with a J? Is that a typical way to treat your paying Client. After telling her several times I was not the balance demanded by credit card and would drive over to pay the balance in cash to their office, J kept telling me the truck was not going to unload anything more until payment was made on the spot. What a customer-service-lacking company. Can you imagine how many other choice clients there are who pay for a service in cash before the service is provided like I had done? The movers did end up unloading it all, and I did drive over right over to give the company $554 in cash for their “overage” demand. But heck if they thought I would keep quiet about their price gouging technique from sharing my experience in Social Media to warn others to protect themselves and stay away from this IMPERFECT MOVING COMPANY.

Move size: Partial Move Service cost: $3034